FREQUENTLY ASKED QUESTIONS
GENERALREQUIREMENTS & COMPATIBILITY
CONNECTIVITY
THEFT & LOSS RECOVERY
ONLINE PURCHASES
Q. Does Computrace LoJack for Laptops work on Desktops?
A. Yes. You can install Computrace LoJack for Laptops on any desktop, laptop or tablet computer running Windows Vista or Windows XP (32-bit) or Mac OS X v10.3 or higher.
Q. Can a thief see that Computrace LoJack for Laptops is running on my computer?
A. No. As long as you do not keep any information on LoJack for Laptops easily accessible on the computer no one will be able to know Computrace LoJack for Laptops is installed.
Q. Can Computrace LoJack for Laptops be detected?
A. The Computrace LoJack for Laptops software uses capabilities that allow it to run without being detected by traditional means such as looking in the registry or program directory, or by running a utility that examines the computer's memory.
Q. Can Computrace LoJack for Laptops be removed?
A. The Computrace LoJack for Laptops software is tamper-resistant and not easily removed by traditional tools and procedures. The software can only be removed by an authorized user with the correct password so please be sure your password is stored in a safe location and not on the protected computer.
Q. Can I install one license of Computrace LoJack for Laptops on more than one computer?
A. No, each license of the Computrace LoJack for Laptops software is unique and can only be installed on one computer. If you have other computers that need protection from theft, you will need to purchase additional copies of the product.
Q. Can I get Computrace LoJack for Laptops for my Mac?
A. Yes, Computrace LoJack for Laptops is available on Macs with PowerPC G3/G4/G5 processor or Intel Core Duo processor, running Mac OS X v10.3 or higher.
Q. Can I protect all of my business’ computers with Computrace LoJack for Laptops?
A. Yes, the same technology that protects a single laptop is also available for businesses with tens or even hundreds of computers. If you need to protect more than 10 computers, see our corporate solutions for products that are designed specifically for multi-license environments. If you want to protect fewer than 10 computers for your small or home business, you can purchase multiple licenses of Computrace LoJack for Laptops online at www.lojackforlaptops.com
Q. Can Computrace LoJack for Laptops delete the data on a stolen machine?
A. No, unlike our corporate products, Computrace LoJack for Laptops does NOT give you the ability to remotely delete data from your machine.
Q. Can employees at Absolute Software see what is on my computer?
A. No, employees at Absolute Software do not have access to your computer or any information contained on your machine. The Computrace software is initiated from your computer to our Monitor Center.
Q. Is Computrace LoJack for Laptops monitoring my activities?
A. No. The Computrace software is inactive until its next scheduled call; at that point, the software will only report a small amount of information. Only if the computer is reported stolen by the customer is any further action taken.
Q. What information is Computrace LoJack for Laptops reporting?
A. Our software only reports your computer’s make, model, and hardware serial number, plus the IP address of your protected computer.
Q. Is Computrace LoJack for Laptops available worldwide?
A. No, currently, Computrace LoJack for Laptops is only available to customers in the United States, Puerto Rico and Canada.
Q. What are the minimum system requirements for LoJack for Laptops?
A. System Requirements for PC:
- Windows Vista or XP*
- Internet Connection
- Internet Explorer 6 or above
*Windows XP 32-bit version only
System Requirements for Mac
- Mac OS X v10.3 or higher
- Macintosh® system with PowerPC G3/G4/G5 processor or Intel Core Duo processor
- Internet connection
- Safari or Firefox Browser
Q. Does LoJack for Laptops interfere with applications that are in operation?
A. No. The product is optimized for efficiency and does not affect system performance or security.
CONNECTIVITY
Q. How often does LoJack for Laptops “call home”?
A. Usually, Computrace LoJack for Laptops will call once per day. If your computer is reported stolen, the calls will automatically increased to once every 15 minutes.
Q. Can LoJack for Laptops work with my DSL, wireless, or cable Internet service?
A. Yes. LoJack for Laptops works over dial-up or any type of Internet connection.
Q. Does LoJack for Laptops need a certain ISP to work?
A. No. LoJack for Laptops uses any available Internet connection.
Q. What do I do if my computer has been stolen?
A. If your Computrace LoJack for Laptops equipped computer is stolen, you will need complete the following steps:
- File a police report with your local law enforcement ASAP or within 7 days of the theft.
- Contact our Recovery Team and report your computer as stolen. You will need to provide your contact information, computer information, and details of the theft, including police file number and investigating officer. Click here for more information.
- Relax. Let the Recovery Team get your computer back.
Q. What should I do once I have filed a report with the Recovery Team?
A. Once you file the report with Recovery Team you will receive an email confirmation of your report and will have limited access to the product website in order to see whether your computer has contacted the Monitoring Center. Rest assured our Recovery Team will contact you once news on your computer is available.
Q. If the recovery is unsuccessful, what are the conditions for the money-back guarantee?
A. In order to be eligible for the money-back guarantee on the Computrace LoJack for Laptops software, the following conditions must be met:
- A theft report must be submitted to local law enforcement within ninety 90 days from the actual date of theft. A record of this report, including the police file number should be obtained.
- A report of theft or loss must be made to the Recovery Team within ninety 90 days from the actual date of theft. The report may be submitted via the LoJack for Laptops website or directly with the Recovery Team through fax or phone at 1-604-608-4930.
- The theft or loss must have occurred within the United States, Canada, United Kingdom, or Australia.
- LoJack for Laptops must have successfully completed at least one (1) post-theft call within 60 days of the date the theft was reported to Absolute.
The Money-Back Guarantee is subject to the Terms and Conditions.
Please note: these scenarios only apply to product purchased online directly from www.lojackforlaptops.com
Q. In which currency can I make my online purchase?
A. We currently only accept US dollars for online purchases of Computrace LoJack for Laptops. If we offered other currencies, the exchange rate would not be as competitive as the rate from your credit card company.
Q. Is my online transaction and credit card information secure?
A. Yes. Absolute Software, makers of Computrace LoJack for Laptops, uses a thawte Secure SSL certificate with full authentication capable of 256-bit encryption to secure your online transaction.
